This returns and refund policy is for low voltage dry-type transformers only. For returns and refunds on items purchased through other channels, contact your sales representative, or refer to our Standard Terms & Conditions.
Returns and Exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, we unfortunately cannot offer you a refund or exchange. We still may be interested in buying the unit back. If you are interested in selling the unit back to us you can contact our purchasing team at email@example.com. Proof of purchase is required to process a return or exchange.
To be eligible for an exchange, the unit must be fully operational with no damage sustained, and a replacement order must be placed. You will be charged the shipping costs associated with the exchange, and the difference in price if the replacement unit is of greater value. To return an item without submitting a replacement order, see below.
To return an item, fill out this form. Items must be unused (not energized and knockouts remaining in place). Freight charges and/or a restocking fee may apply.
All units with visible or functional defects due to Maddox-arranged freight mishandling will fall under our warranty policy, and will be processed as an exchange. Defects due to installation or mishandling outside of Maddox custody are non-refundable per our warranty policy.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.